scenario1

=Hearing Impairment =


Mr. Sexton is experiencing a severe migraine and suffers from Tinnitus symptoms. Most commonly, Tinnitus is caused by a high level exposure to noise. Mr. Sexton has been working in noisy surroundings for many years without using special protective hearing equipment. He feels that he is in need of prescription medication to nurse his pain. He calls the 1-800 GENCARE appointment health line and explains that he is in need to seek medical assistance for his agonizing pain. However, there is a telephone option that instructs Mr. Sexton, "If this is an emergency please hang up and dial 911. If you are in need of immediate medical attention, which is not an emergency, please press 1". The "1" selection will automatically dial into a medical professional who can conduct a triage emergency. Due to Mr. Sexton's hearing condition, he cannot make out what the automated voice operator is instructing. Mr. Sexton is seeking an immediate visit with his doctor to get treatment for his severe migraine symptoms but cannot make an appointment because of his difficulty of hearing.

**MOSCOW Approach:**
Must have-
 * Computer & Internet access to online booking system
 * Health Card ID and password
 * Personal ID account for Health Central
 * Name of personal medical physician or medical health institute

Should have-
 * Home page to view upcoming appointment
 * Bookings tab to schedule appointments with Physician or medical institute
 * Severity of symptoms and urgency of medical assistance

Could have-
 * Detailed brief of patient's medical history
 * A prescriptions tab to view amount of dosage and schedule of when to take prescriptions
 * User guide/Help menu for new users

Want to have but won't have-
 * Automated voice control/ command for hearing impaired
 * Determination of whether a condition is acute or in need of an appointment within 24 hours
 * Order of search priority based on severity of patients medical condition