scenario2

=** "On-the-go" **=

**Scenario:**
Steven McCloud is a human resource director for a large construction company. The company is branching out overseas and requires Steven to spend a lot of time flying from Ontario to Haiti. Steven is often out of his office and has sporadic access to his computer during the week. On one of his trips he developed a cold and needed a doctors appointment. Relying only on his blackberry he needed to book this appointment for a convenient time upon his return. Often being in construction sites makes many phone calls difficult, so text messages are his preferred method of communication.


 * MOSCOW APPROACH**

Must have-
 * SmartPhone compatible version of the online booking system
 * Access to the blackberry internet network
 * His doctor’s ID for the system

Should have-
 * Several available times in his personal schedule for the appointment
 * Bookmarked the webpage in the blackberry
 * The confirmation email also sent to the blackberry

Could have-
 * Pre-programmed memory load into the page (ex. Information from last appointment still saved so all he has to do is change the date and time)
 * A customized blackberry application made for this website

Want to have but won't have-
 * Live Calendar – shows a calendar of available dates for each office that changes immediately as appointments are booked through the system