scenario4

=** Mute Users **=

**Scenario:**
Abraham Snickers was born with a vocal chord disorder, so he has never been able to speak. Abraham has always relied on other means of communication in order to express himself. When in person, he is able to use sign language to “speak” to others who are familiar with the technique. Abraham is able to communicate with those who aren’t fluent in sign language by using a pen and a pad of paper to write what he cannot say. For obvious reasons, Abraham cannot use a telephone because of his disability.

Whenever Abraham has to book an appointment, whether it is medical in nature or not, he had to travel all the way to the office and schedule it in person. This was always an inconvenience for Abraham because he has a very busy work schedule. Recently Abraham had suffered a slight sports related injury to his knee. Although he is able to walk at times he is in extreme discomfort.

**MOSCOW Approach:**
Must have-
 * Computer & Internet access to online booking system
 * Health Card ID and password
 * Personal ID account for Health Central
 * Name of personal medical physician or medical health institute

Should have-
 * Home page to view upcoming appointment
 * Bookings tab to schedule appointments with Physician or medical institute
 * Email confirmation of specific date and time of appointment

Could have-
 * Detailed brief of patient's medical history
 * A prescriptions tab to view amount of dosage and schedule of when to take prescriptions
 * User guide/Help menu for new users

Want to have but won't have-
 * Instant messaging to personal physician
 * Live Calendar – shows a calendar of available dates for each office that changes immediately as appointments are booked through the system