User+Needs+&+Requirements

=  = = = =User Needs & Requirements =

**Contextual Enquiry**

 * ====Identify appropriate users====
 * ====Schedule visits====
 * ====Conduct site visits and gather information====
 * ====Analyze what you have found so that you can use it effectively during design====

**Who are your users?**

 * ====Age====
 * ====Gender====
 * ====Computer/Internet experience====
 * ====Education====
 * ====Occupation====
 * ====Language====

**What are their tasks?**

 * ====There will frequently be a significant gap between the official description of a task and the way it's actually conducted by users====
 * ====What are their values, concerns, and issues? Privacy? Security? ====

**Planning the Enquiry**

 * ====Know your limits: one week planning and preparing, conducting site visits, analyze results====
 * ====Identify appropriate users: the most important people are those who will actually use the application====
 * ====Scheduling: workplace and legal issues====

**Preparing Survey**

 * ====A script====
 * ====A demographic questionnaire====
 * ====Put users at ease====
 * ====Ask questions that avoid suggestion of criticism====
 * ====Avoid leading questions====
 * ====Consent form====

**What to Watch Out For**

 * ====Environment and facilities====
 * ====Interruptions====
 * ====Applications====
 * ====Issues====
 * ====Artifacts====
 * ====Double-handling: are they entering account numbers in two different systems?====

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