User+Study+Goals

=  = =User Study Goals =

**The main questions we wish to have answered through this study involve:**

 * ====What level of enthusiasm will users greet this new system with?====
 * ====What is their comfort level with booking medical appointments online?====
 * ====How will users feel about the security of the web site? Will they be willing to enter in their personal OHIP #?====
 * ====How should we design the web site to benefit computer-illiterate users and those with disabilities?====
 * ====What is the user’s willingness to use both the online booking system and the mobile counterpart?====


=Alternatives? =

**Our re-design is the alternative. **


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