Survey

=Survey Questionnaire =  **//Contextual Inquiry //** Gender:

Age:

Occupation:

Education:

Language:

Computer Literacy:

What is your comfort level with the Internet?

If proficient with the Internet, what other online applications have you used involving inputting personal information?

How much confidence do you have with the current online security standards of these institutions?

How do you usually book medical appointments?

How often do you book medical appointments?

In your experience, what was the average wait time for an appointment confirmation?

If given a more convenient alternative to the current medical appointment booking system, would you use it?

What concerns would you have using an online medical appointment booking system? Other than the obvious booking function, what other features would you like the online system to offer?

Have you ever used a smart phone (i.e. Blackberry or iPhone) to surf the Internet?